Refund and Cancellation Policy

Refund and Cancellation Policy for Lucknow Games

Lucknow Games is committed to providing a fair and transparent gaming experience for all our players. We understand that sometimes unexpected situations occur, and you might need to cancel your game or request a refund. Our policy is designed to accommodate these situations while maintaining fairness for all players involved.

Our Commitment

At Lucknow Games, we’re dedicated to ensuring that our refund and cancellation procedures are clear, straightforward, and fair. Whether it’s a last-minute change of plans or an unexpected game disruption, we strive to handle each case with the utmost consideration and efficiency. Our commitment is to provide a hassle-free process for our players, ensuring that your experience with Lucknow Games is always positive, even when things don’t go as planned.

Refund Eligibility

Understanding when a refund is possible is crucial for a smooth experience at Lucknow Games. Here are the key scenarios where players can be eligible for a refund:

  1. Game Disruption: If a game you’re playing is interrupted or stops working due to a fault on our end, like server issues or glitches, you are eligible for a refund. We understand that such disruptions can affect your gaming experience, and we strive to address these issues promptly.
  2. Accidental Overcharges: Mistakes happen, and if you find that you have been charged more than the stated cost for a game or service, we will rectify the situation. In such cases, you’re entitled to a refund of the excess amount charged.
  3. Misconduct: Gaming should always be fair and fun. If your game experience is significantly affected by the misconduct of other players, such as cheating or breaking game rules, we will look into the matter. Based on the circumstances, a refund may be issued if it’s found that misconduct has indeed disrupted the gameplay.

It’s important to note that refund eligibility is subject to review by our customer support team. They will assess each situation based on the information available and make a decision in line with our commitment to fair play and customer satisfaction.

Game Disruption

If a game at Lucknow Games stops working because of problems on our side, like server issues or technical glitches, you can get your money back. We work fast to solve these problems and make sure your gaming goes smoothly. If your game is interrupted, just let our support team know, and they’ll help you with the refund quickly and easily.

We care about your gaming experience and want to keep it fun and fair at Lucknow Games.

Accidental Overcharges

Sometimes mistakes happen, like being charged more than you should for a game at Lucknow Games. If this happens to you, we’ll make sure to fix it and refund the extra amount.

Just let us know if you see a wrong charge on your bill. Our team will check it and take care of the refund. We want to make sure you only pay what’s right for the games you play.


At Lucknow Games, fair play is crucial. If your game is ruined because someone else is not following the rules or is cheating, we take it seriously. In cases of misconduct by other players that spoil your game, we’ll look into it. If we find that the game was really affected by unfair behavior, we may give you a refund.

Remember, gaming should be fun and fair for everyone. If you face any problems like this, please tell our support team. They’re here to help make sure your gaming experience is good and fair.

Requesting a Refund

If you find yourself in a situation at Lucknow Games where you need to request a refund, here’s how you can do it:

Contact Support: Reach out to our customer support team. You can do this through the contact options on our website or directly through the gaming platform.

Provide Details: When you contact us, please give us the details about the game and what happened. This includes your game ID, the time of the game, and why you’re asking for a refund. The more information you provide, the quicker and easier it will be for us to help you.

Wait for Review: Our team will review your request. We might need to ask you for more information if it’s needed. Once we have everything, we’ll process your request as quickly as possible.

Refund Processing: If your refund request is approved, we’ll process the refund back to the original method of payment you used. This usually doesn’t take long, but the exact time can depend on your bank or payment service.

We’re here to make sure your experience at Lucknow Games is enjoyable, and that includes helping you smoothly through the refund process if you ever need it.

Cancellation Policy

When you need to cancel a game at Lucknow Games, our policy is simple and straightforward to make sure it’s fair for everyone.

Prior to Game Start

You can cancel your game before it starts. The time you have to cancel can change depending on the game, so it’s best to do it early if you can.

Subscription Services

If you’re using our subscription services and decide to cancel, you can do that any time. Your cancellation will start from the next billing period.

Involuntary Cancellations

Sometimes, we might have to cancel a game or service, maybe because of technical problems or something unexpected. If this happens, we’ll let you know quickly and you’ll get back any money you paid for it.

Non-Refundable Circumstances

At Lucknow Games, while we strive to be as accommodating as possible, there are certain situations where refunds cannot be issued. It’s important for our players to be aware of these non-refundable circumstances:

After Game Start: If you cancel your participation or leave a game after it has already started, a refund is typically not possible. Once a game is in progress, resources have been allocated, and it’s often not feasible to reverse these.

Connectivity Issues: Problems with personal internet connections or devices that prevent you from playing a game properly are generally not eligible for refunds. We recommend checking your equipment and connection before starting a game to avoid such issues.

Violation of Terms: Any cancellation or game interruption resulting from a violation of our terms and conditions – such as cheating or misconduct – will not qualify for a refund. We maintain a strict policy to ensure fairness and integrity in all our games.

Expired Games or Services: If a game or service has a set expiration date and you miss playing or using it within this timeframe, a refund is not usually possible.

Finalizing a Refund or Cancellation

Once you’ve requested a refund or cancellation at Lucknow Games, here’s what happens next to finalize the process:

Review and Approval: After you request a refund or cancellation, our team will review it. If it meets our policy criteria, we will approve it. This process is usually quick, but sometimes we might need a bit more time to look into the details.

Processing the Refund: For approved refunds, we’ll start the refund process right away. The money will go back to the original payment method you used. The time it takes for the refund to show up in your account can vary, depending on your bank or payment provider.

Cancellation Confirmation: If you cancel a game or service, we’ll send you a confirmation once it’s all set. If the cancellation involves a refund, it will follow the refund process mentioned above.

Keeping You Informed: We’ll keep you updated throughout this process. If there are any delays or issues, we’ll let you know.

We at Lucknow Games want to make sure that finalizing your refund or cancellation is smooth and hassle-free. If you have any questions or if something doesn’t seem right, our customer support team is here to help.

Legal Compliance

At Lucknow Games, we take our legal responsibilities very seriously. Our refund and cancellation policy is designed to be fully compliant with all relevant laws and regulations. This commitment to legal compliance ensures that we operate fairly and transparently, maintaining the trust and confidence of our players.

  • Adhering to Regulations: We stay up-to-date with gaming laws and regulations to ensure that our policies are always in line with legal requirements.
  • Fair Practices: Our policies are crafted to protect the rights of our players while also respecting legal guidelines.

Our legal compliance not only safeguards our operations but also ensures a safe and fair gaming environment for our players.

Contacting Support

If you have any questions about our refund and cancellation policy, or if you need assistance with any other issue, our support team at Lucknow Games is ready to help.

  • How to Reach Us: You can contact our support team through various channels provided on our website, including email, a support ticket system, or live chat.
  • Responsive Support: Our team is dedicated to providing timely and helpful responses to all inquiries. Whether it’s a question about a refund, a game, or account management, we’re here to assist you.
  • Customer-Centric Approach: We focus on understanding and addressing your concerns in the most efficient and effective way possible.

Our support team is a key part of the gaming experience at Lucknow Games, and they are committed to ensuring that every player receives the assistance they need.